Clarity Insolvency CLARITY INSOLVENCY

Privacy Policy

Last updated: 6 May 2026

This Privacy Policy explains how Clarity Insolvency Limited ("we", "us", "our") collects, uses, stores and protects your personal data when you visit our website at www.clarityinsolvency.co.uk or otherwise engage with our services. We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

Clarity Insolvency Limited is the data controller responsible for your personal data.

  • Company number: 00000000
  • Registered office: Unity House, Westwood Park Drive, Wigan, England, WN3 4HE
  • Email: info@clarityinsolvency.co.uk
  • ICO registration number: [TO BE INSERTED]

2. The personal data we collect

We may collect and process the following categories of personal data:

  • Identity data: first name, last name, title.
  • Contact data: email address, postal address.
  • Financial data: information about your debts, income, expenditure and assets that you choose to share with us as part of an enquiry or advice process.
  • Enquiry data: the content of any messages you send us and any information you provide when requesting advice.
  • Technical data: internet protocol (IP) address, browser type and version, time-zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
  • Usage data: information about how you use our website.

We do not knowingly collect personal data from anyone under 18. The website is not directed at children.

3. How we collect your personal data

We use different methods to collect data from and about you, including:

  • Direct interactions: when you fill in our contact form, email us, or otherwise correspond with us.
  • Automated technologies: as you interact with our website, we may automatically collect technical data via cookies and similar technologies. See our Cookie Policy for more detail.
  • Third parties: we may receive personal data about you from creditors, regulators or other professional advisers acting on your behalf.

4. How we use your personal data and our lawful basis

We will only use your personal data when the law allows us to. We rely on the following lawful bases:

  • Performance of a contract: to provide the advice and services you have requested.
  • Legitimate interests: to respond to enquiries, run our business, and improve our services, provided your interests and fundamental rights do not override ours.
  • Legal obligation: to comply with our regulatory and statutory obligations, including those imposed by our licensing body and HMRC.
  • Consent: where we ask for it specifically, for example before sending marketing communications or setting non-essential cookies.

5. Who we share your personal data with

We may share your personal data with the following recipients, where there is a lawful basis to do so:

  • Our regulator and other professional bodies for compliance and audit purposes.
  • Creditors, the Insolvency Service, and the Court where this is necessary to deliver our services.
  • Professional advisers including accountants, solicitors and insurers.
  • IT, hosting and email providers acting as our processors under written contract.
  • HMRC, regulators and other authorities where required by law.

We do not sell your personal data, and we do not share it with third parties for their own marketing purposes.

6. International transfers

We are based in the United Kingdom and store personal data in the UK or European Economic Area (EEA) wherever possible. If any of our service providers transfer your data outside the UK or EEA, we ensure appropriate safeguards are in place, such as the UK International Data Transfer Agreement or equivalent contractual protections.

7. Data security

We have put in place appropriate technical and organisational measures to prevent your personal data being accidentally lost, used or accessed in an unauthorised way. We limit access to your personal data to those employees, agents and contractors who have a business need to know.

We have procedures to deal with any suspected personal data breach and will notify you and the Information Commissioner's Office of a breach where we are legally required to.

8. How long we keep your personal data

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including to satisfy any legal, regulatory, tax, accounting or reporting requirements. For most enquiry data this is up to 12 months from your last contact with us. Where we have provided regulated services, we may need to retain records for up to 6 years (or longer where required by our regulator).

9. Your rights

Under UK GDPR you have the following rights:

  • The right to be informed about how your personal data is used.
  • The right of access to your personal data.
  • The right to rectification of inaccurate personal data.
  • The right to erasure ("right to be forgotten") in certain circumstances.
  • The right to restrict processing.
  • The right to data portability.
  • The right to object to processing based on legitimate interests or for direct marketing.
  • Rights in relation to automated decision-making and profiling.

To exercise any of these rights, please email info@clarityinsolvency.co.uk. We will respond within one month. There is normally no fee, though we may charge a reasonable fee or refuse a manifestly unfounded or excessive request.

10. Cookies

Our website uses cookies. For full details of which cookies we use and how you can manage them, please read our Cookie Policy.

11. Marketing

We will only send you marketing communications where you have given us specific consent to do so. You can withdraw consent at any time by clicking the unsubscribe link in any marketing email or by emailing us at info@clarityinsolvency.co.uk.

12. Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be available on this page, and the date at the top of the policy reflects when it was last updated. We encourage you to review this page periodically.

13. How to contact us or complain

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at info@clarityinsolvency.co.uk or write to us at the registered office address above.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues:

We would, however, appreciate the chance to address your concerns first, so please contact us before approaching the ICO.